The most important thing for any business is to make sure your data is backed up. It's hard to over emphasise this. 

Hard drives can fail catastrophiocally, laptops get stolen, and if you're very unlucky you may have a flood or a fire.

Backing up is fire insurance for your family memories or business accounts.  You wouldn't buy a home without insuring it. So be prepared to spend a bit of time and money on insuring your data by keeping multiple copies of it. For home users or very small businesses it doesn't need to be expensive or complicated.


If you have a business with a server you need to devote some thought to how you would recover from a disaster where your server fails.  If your business cannot function without yoru data being available at all times, you might need to spend more significant amounts to ensure you can function if your server or PC fails.

There are several ways of backing up, varying from fully automated off-site backups over the internet to saving your family photos onto a USB flash drive. If you talk to Computer Troubleshooters we will look at the type of data you have, discuss the options, and help you decide what's best for you. We will make sure it's working properly, and can even monitor your backups continually to make sure it stays working.


If you set up backups yourself, it's important to check you are backing up the stuff you think you're backing up. Some people are meticulous about performing backups of, say, their accounts. but when they need to use  a backup, they discover they've only been backing up a shortcut - a desktop icon - and not the data itself. It's also common to backup your Word documents, but to forget to back up your email.

Data Recovery

We can work all sorts of magic, but there's one thing we can't do.

We can never bring back data from a computer that you've lost or had stolen.

If a hard drive is damaged, we can usually recover data from it, but sometimes not all of it, and occasionally none of it.

If you do have a computer or hard drive where you can't access the data, we can probably help.

First, if you are reading this from the computer with the missing data (eg you want to recover a deleted file) turn the computer off now. Don't shut it down - just turn it off at the wall and then phone us. All the time you are using the computer, the chances of recoverin gyour data get smaller.

There are two ways of recovering data. Most cheaply, we have several different software tools we use, combined with our experience, to recover data from corrupt or faulty hard drives, and it usually works well.

Hard drives are mechanical, and some physical or mechanical problems result in data that can't be recovered by software alone. Recovery from this situation is a highly specialist job, and expensive - but it is often successful in an emergency.

Finally, it's hard to achieve the impossible, and if the data really isn't there any longer, there may be nothing that anyone can do to recover it.